Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
“I decided to have Invisalign as I am getting married soon and wasn’t happy with the way my front teeth looked. I chose Invisalign because…”
“I’m the biggest baby when it comes to the dentist, however, after seeing Veronika and Adriana I feel very brave. They were amazing and kept…”
“Treatment consisted of front tooth route extraction and a new denture with extra teeth added. The whole experience was without any problems and work performed…”
“Friendly helpful staff. Dentaria has been very accommodating with appointments during these testing times. My dentist Chloe has been great in her care for me…”
“Thank you so much for my treatment today, I was seen today by Dr Supritha and nurse Diana. They made me feel really comfortable and…”
“I had a root extraction on 24th May 21 which I had been dreading. The dentist was great, she put me at ease, was friendly…”
“Visited the practice today and I can say I am very happy with my teeth after Anna cleaned them. Proceeded with a very thoroughly clean,…”
“I have been attending this practice for many years (since it opened and Mr Ginty transferred from Lee). Over the past two years, I’ve had…”
“I have been going to Dentaria Dentist for a few years now & have always received the best care. I see Chloe & nurse Sharon…”